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What You Agree To When You Use okselot

These legal terms set out how your account works, what we collect, how we use your wallet details from DANA, OVO or GoPay, and what applies when you access the lobby from Indonesia.

Account use conditionsDANA, OVO, GoPay wallet rulesData handling and retentionEligibility by regionContact and dispute paths
okselot What You Agree To When You Use okselot
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account Security

Our data and security practices are built around the way Indonesia accounts actually operate — wallet-linked logins, OTP verification steps and e-wallet transaction records are all part of how we keep your account safe and your data accurate. Below are the four areas we take most seriously.

Data We Collect

We collect your registration details, session data and wallet transaction records — DANA, OVO, GoPay — to verify your account and process payouts. We do not sell this data to third parties.

Cookie Use

Cookies keep your session active and remember your lobby preferences between visits. You can manage or clear cookies via your mobile browser settings without losing your account access.

Account Security Steps

Every login triggers an OTP sent to your registered mobile number. Changing your linked wallet — switching from OVO to GoPay, for example — requires identity re-verification before the change takes effect.

Data Retention and Deletion

We retain your account data for as long as your account is active and for a period after closure as required by applicable rules. To request deletion, submit a formal request via the email channel in your account settings.

LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Question

If something in these terms is unclear, or you need to raise a data request, wallet dispute or account concern, we have three ways to reach the right team. Use the channel that fits your situation — live chat for quick account questions, email for formal data requests, and our help desk for wallet-related disputes involving DANA, OVO or GoPay transactions.

Live Chat Open the chat icon in the lobby footer to reach our account support team directly. Suited for fast policy questions and wallet deposit disputes where you need a quick written response.
Email Support Send formal data requests, account deletion queries or legal correspondence to our support email address shown in your account settings panel. We acknowledge within one business day.
Help Desk Ticket Submit a help desk ticket for transaction disputes covering DANA, OVO or GoPay payments. Attach your wallet reference number so our team can pull the transaction record without delay.

Common Questions About Our Legal Terms

These are the questions we hear most often about account terms, data rights and wallet policies. If your question is not here, use the live chat or email channel listed in the contact section above.

Yes. The same terms apply regardless of which wallet you use. DANA, OVO and GoPay transactions are all covered under the same account agreement and dispute process.

You can request a data copy by sending a formal email to the address shown in your account settings. We acknowledge within one business day and fulfil requests in line with applicable data rules.

We retain your account and transaction records for a set period after closure as required by applicable rules. You can request deletion of non-essential data via the email channel in your settings.

Submit a help desk ticket and include your wallet reference number. Our team pulls the transaction record directly so the dispute can be checked against both the lobby ledger and your wallet history.

Access depends on local law and the eligible regions where the platform operates. If local law in your area permits this type of platform, the full account and lobby features are available to you.

We post the revised terms here with a date stamp and send a notice to your registered email. Continuing to use the lobby after that notice counts as acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.